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Help & FAQs

If talking to a real-life human is more your thing, you can reach out to our Customer Team via email.

Why shop with us?

At G Collections, we pride ourselves on offering the highest quality products in the UK. Our products are crafted with the finest materials and designed for both comfort and style. With our excellent customer service and competitive prices, shopping with us ensures you get the best value for your money.

What makes our products the best?

Our products are made from premium materials, ensuring durability and comfort. Each piece is meticulously designed to meet the highest standards of craftsmanship and aesthetics. We offer a wide range of styles, from classic to contemporary, to suit any interior decor.

Do you offer customization options?

Yes, we offer customization options for many of our sofas and armchairs. You can choose from a variety of fabrics, colors, and finishes to match your unique taste and home decor. Contact our customer service team to discuss your customization needs.

Can I modify my order after it has been placed?

Yes, you can modify your order within 24 hours of placing it. Please contact our customer service team as soon as possible to make any changes.

Is my payment information secure?

Yes, all payment information is securely processed using industry-standard encryption technologies to ensure your information is protected.

Can I place an order over the phone?

Yes, you can place an order over the phone by contacting our customer service team on: 0333 090 2266 . They will assist you with the ordering process.

Will I receive a confirmation email after placing an order?

Yes, you will receive a confirmation email with your order details shortly after placing your order.

Where is my order?

You can view the estimated delivery date for your order in your confirmation email, or alternatively here.

If you would still like to speak to our friendly Customer Service team, then please get in touch by clicking on our Contact Us page and filling out the contact form.

How do I place an order?

You can order online via our website and pay at the checkout. Alternatively, you can contact G Collections directly using our contact form and we will happily assist you.

What payment methods do you accept?

We accept PayPal and all major credit cards: Visa, American Express, Mastercard. We also have multiple finance options available including Klarna.

When will payment be taken?

Once your card is authorised, payment will be taken immediately, and you will receive an email confirming that your order has been successful.

If your card is not authorised, payment will not be taken and we would recommend you contact your bank or card issuer to understand why they were unable to authorise the payment

Can I cancel my order?

Cancellations & Refunds: Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order. 

What if I want to speak to someone?

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

What countries do you ship to?

We currently ship in UK only. To inquire about shipping to a different destination, please contact us.

Do you deliver to Northern Ireland, Ireland, or overseas?

We do not deliver to Northern Ireland, Ireland or overseas as standard, however quotations can sometimes be offered if you contact our customer services with the items you are interested in. 

What should I do if my order arrives damaged?

If your order arrives damaged, please contact our customer service team within 24 hours of delivery. Provide a detailed description of the damage along with supporting images, and we will arrange for a replacement or repair.

Can I change the delivery address after placing an order?

Yes, you can change the delivery address within 24 hours of placing your order. Please contact our customer service team to update your delivery information.

Can I schedule a specific delivery date and time?

We strive to accommodate delivery preferences; however, specific date and time requests may be subject to availability. Please contact our customer service team to discuss your delivery needs.

How do I return a product?

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Read More

How do I initiate a return?

To initiate a return, contact our customer service team with your order details. They will provide you with instructions on how to return your item.

Can I Return a Customized Item?

Customized items are non-returnable unless they arrive damaged or defective. Please contact our customer service team if you encounter any issues with your customized product.

What is considered a resalable condition for returns?

Items must be in unused, perfect condition and in the original manufacturer packaging to be considered resalable. Items must not have been partly or fully assembled.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s). Read more

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.

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